Nomi Network

Case Manager

Dallas, Texas • Full-time
$57,000 - $61,000 annually

About the Job

• Partner with Dallas County’s Multi-Disciplinary Team to create a re-entry case plan for each client 60 days prior to discharge from DCJD.
• Support DCJD Re-Entry Specialist to meet clients’ immediate needs during the 30–60 days post-discharge period.
• Manage clients’ long-term case plans and connect them to continuum of care services after discharge and post-probation.
• Provide general assessments and oversee interventions to help clients address barriers affecting employment such as housing, access to services, recovery, and mental health.
• Work individually with clients to develop short-term and long-term goals for education and employment.
• Collaborate closely with the Employment Specialist and program team to align job opportunities and career pathways with client goals and needs.
  
  

• Conduct assessments for clients referred through community expansion efforts beyond DCJD, in partnership with the Intake Specialist.
• Provide case management support to community-based clients, including goal setting, referrals, and ongoing check-ins.
  
  

• Develop and maintain relationships with referral partners and community organizations to expand access to supportive services such as housing, mental health care, and recovery programs.
• Refine and shape case management services, helping define best practices and establishing long-term processes.
• Contribute to program development by identifying areas for process improvement, implementing feedback, and shaping the future of case management services.
• Build and maintain a resource list of relevant agencies and service providers to support all clients.
• Keep detailed and timely case notes and support client data collection and reporting as needed.
• Collaborate with program team members to support client engagement across all program components and requisites.

• Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Building trust: Interacting with others in a way that gives them confidence in one’s own intentions and those of the organization.
• Problem solving: Resolving or addressing issues before they need to be escalated; able to solve problems by analyzing situations and applying critical thinking. Defining issues, problems and opportunities, generating different courses of action, evaluating the constraints and risks, and selecting the viable option to address the identified problems and/or opportunities.
• Initiating action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Managing conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Cross-cultural engagement: The ability to understand, communicate, and work with people from different cultures and engage with them effectively.
• Attention to detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources effectively.

• Bachelor's degree or equivalent relevant work experience, plus 2-3 years of additional experience.
• Experience in case management, social services, workforce development, or a related field.
• Ability to work in a developing program and contribute to process-building efforts.
• Passion for supporting individuals in overcoming barriers to success.
• Experience working with high-risk or underresourced populations.
• Reliable access to a working vehicle for work-related purposes.
• Reliable access to wifi for work-related purposes given the hybrid nature of the role.

• Spanish-speaking, bilingual.
• Ability to leverage an established professional network or comfort with building one.
  
  

• The position functions in a normal office environment that requires the ability to successfully interface with standard office equipment such as computers, printers, copiers, and telephones
• Sitting, standing, walking, and occasionally climbing stairs are typical activities in this role
• Talking (expressing or exchanging ideas by means of the spoken word) and hearing (perceiving the nature of sounds) are required
• Clarity of vision (i.e., working with small objects or reading small print) is required
• The ability to lift objects up to 25 lbs is required
• This job will require the ability to drive a vehicle for work-related purposes, so the ability to drive a car is required. This includes sitting, gripping, foot action, neck movements, elbow movements, reaching, and wrist movements.