Nomi Network

Program Manager - Houston

Houston, Texas•Full-time

About the Job

• Program Design and Development: Work with the Director of US Programs to support the design and development of the workforce development program, including curriculum creation, service delivery model, program and office locations, and resource allocation.
• Research and Analysis: Conduct in-depth research and data analysis to understand the needs of survivors, local employment trends, and best practices in workforce development for vulnerable populations.
• Partnership Building: Forge strategic partnerships with relevant organizations, such as employment agencies, training providers, and survivor support services, to create a robust referral network and support system.
• Comply with Funding Sources: Ensure program structure complies with funding sources to achieve program metrics.
• Team Building: Hire and onboard a skilled and compassionate staff, including trainers, case managers, and support personnel, fostering a collaborative and survivor-centered environment.
• Program Operations: Establish program policies and procedures, ensuring compliance with funding regulations and best practices in survivor support.

• Day-to-Day Operations: Oversee the program's daily operations, ensuring smooth and efficient service delivery for participants.
• Staff Leadership: Provide ongoing coaching and support to program staff, maintaining high-performance standards, fostering professional development, and honoring Nomi Network’s values of Purpose, Compassion, Continuous Learning, Ownership, and Service.
• Monitoring and Evaluation: Implement data collection and reporting systems to track program progress, measure impact, and inform continuous improvement.
• Monitor Appropriate Trends: Monitor trends of human trafficking and workforce development, best practices, government actions, and legislation that pertains to program work or impact.
• Community Engagement: Build strong relationships with stakeholders in the Houston community, including government agencies, law enforcement, and social service providers.
• Represent the Program: Serve as the face of the Houston program to funders, coordinating and hosting site visits. This role demands effective and engaging communication across diverse settings.

• Represent Nomi Network at relevant conferences and events.
• Participate in fundraising activities and development efforts related to the Houston program.
• Stay informed about current trends and best practices in human trafficking, survivor support, trauma-informed practices, and workforce development.

• Communication: Clearly conveying information and ideas through various media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Achieving results: Demonstrates drive and determination to achieve results and success; can be counted upon to exceed goals successfully; regularly pushes self and others for results; bottom-line oriented, persisting despite obstacles and opposition.
• Aligning performance for success: Focusing and guiding others in accomplishing work objectives.
• Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Building trust: Interacting with internal and external stakeholders in a way that gives them confidence in one’s intentions and those of the organization.
• Delegates-shares responsibility: Allocates decision-making authority and task responsibility to appropriate others to maximize the use of individual resources to increase organizational effectiveness.
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Leading through vision and values: Keeping the organization’s vision and values at the forefront of associated decision-making and action.
• Leadership presence: Has an interpersonal style that engages others and encourages trust. Influences others using personal power and does so in a fashion that has charm, style, and a genuine sense of empathy. Balances this highly personal concern for others with a sense of professionalism and actions consistent with their words.
• Facilitating change: Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
• Decision making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action consistent with available facts, constraints, and probable consequences.

• Bachelor’s degree in a related field and 5+ years of program management experience OR comparable lived experience.
• 3+ years of supervisory experience.

• Master's degree in a related field and 3 years of non-profit program management experience.
• 3+ years of supervisory and leadership experience.
• Bilingual in Spanish preferred.
• Workforce Development or Social Services preferred.

• The position functions in a standard office environment that requires the ability to successfully interface with standard office equipment such as computers, printers, copiers, and telephones.
• Must be able to drive and have reliable transportation.
• Sitting, standing, walking, and occasionally climbing stairs are typical activities in this role.
• Talking (expressing or exchanging ideas through the spoken word) and hearing (perceiving the nature of sounds) are required.
• Clarity of vision (i.e., working with small objects or reading small print) is required.
• The ability to lift objects up to 25 lbs is required.