About the Company

Martin Bionics was founded with the aim of restoring freedom to those with limb loss and limb difference; freedom from the constraints of traditional prosthetics & freedom to pursue the life they desire to cultivate. Our primary means of accomplishing this is through the provision of compassionate care within our own clinics as well as innovative technology, both in our clinics and broadly throughout the field.

Mission Statement

Core Values

• Humane - Characterized by such behavior or disposition towards others as befits a human being.
  1. Gentle or kindly in demeanor or action; civil, courteous, friendly, obliging.
  2. Marked by sympathy with and consideration for the needs and distresses of others; feeling and showing compassion and tenderness...; kind, benevolent.
• Humble - Marked by the absence of self-assertion or self-exaltation; modest, unpretentious; the opposite of proud.
• Honorable - Characterized by principles of honor, probity, or rectitude; upright, honest.
• Heroic - Having recourse to bold measures; boldly experimental; attempting great things.

Patient Advocate, Tampa

Highlights

Summary

As part of Martin Bionics Clinical Care, the Patient Advocate manages the clinic's administrative process and is integral to communication with our patients, referral sources, and clinical team. This person is primarily responsible for obtaining the documentation needed to treat patients and build a complete and compliant chart. The Patient Advocate acts as a financial advocate for the patient throughout their journey with Martin Bionics, from initial consultation to final delivery and follow-up care.

Primary Duties

• Provide the highest level of customer service to patients, fellow team members, and referral sources.
• Requesting and obtaining compliant documents from referral sources.
• Maintain accurate and complete electronic files.
• Manage work in progress (WIP) process.
• Coordinate and communicate with designated practitioner.
• Create service estimates and patient financial documentation, and counsel patients on their financial responsibilities.
• Perform chart scrubs to ensure a complete and compliant chart, prior to sending for authorization or delivery.
• Coordinate efforts with Reimbursement team to ensure clinic processes support timely and accurate claim submission.
• Ensure the privacy and security of protected health information per HIPAA requirements.
• All other job duties as assigned.

Characteristics of the Ideal Candidate

• Analytical - Creative, problem-solving ability.
• Articulate - Both verbally and in writing.
• Collaborative - Constructively workshop solutions to problems with others. Team player.
• Curious - Willingness to learn and ask thoughtful questions.
• Flexible - Resilience in a fast-paced, changing environment.
• Interpersonal - Able to empathize with customers and employees.
• Motivated - Independently takes initiative and proposes solutions. Self-starter.
• Organized - Attentive to detail.

Department Structure

• Clinic Manager, Tampa
  • Patient Care Coordinator
  • Patient Advocate
  • Prosthetic Assistant
  • Technician

Qualifications

• Willingness to complete and pass Fingerprinting scan under state regulations.
• High school diploma or equivalent; Associate/Bachelor's degree a plus.
• 1 year prior medical office experience.
• HCPCs codes, medical terminology, and O&P knowledge and experience preferred.
• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state, and federal (Medicare) plans including coding, billing, and reimbursement protocols.
• At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, copiers.
• Proficient in Microsoft Office Suite.

Physical Demands

• Prolonged periods of working on a computer.
• Typical medical practice administrative duties.