Role Description

Application deadline: June 18, 2025

The development operations advisor is responsible for managing and optimizing the development team processes, contributing to the functions of the development operations team, partnering in regional development efforts, and supporting team-wide advancement strategy and systems.

• Location: Lancaster, PA, United States

• Level: Professional

• Salary range: $21.63/hour-$22.59/hour

• Type: Full-time

• Department: Development

• Reports to: Senior Development Operations Manager

Responsibilities

• Promote and fulfill the mission and vision of HOPE International and equip the development team to meet their annual fundraising goal thereby impacting the lives of HOPE’s clients.
• Maintain systems and operations for the broader development team
• Identify, develop, and execute processes for greater efficiency within the development team
• Maintain and update policies and procedures for all development database systems
• Manage strategic projects as directed by the sr. development operations manager
• Work with development operations team to enhance team-wide processes and overcome inefficiencies in workflow
• Maintain data quality for effective supporter stewardship and engagement
• Support the development team in other pursuits as needed (which may include working on travel arrangements, local board processes, or training opportunities)
• Schedule and coordinate team meetings, projects and deadlines
• Attend monthly team meetings, bi-weekly staff meetings, weekly staff prayer and devotions and two weeklong staff retreats annually
• Support the regional efforts of development representatives
• Liaise with representatives to provide operational support that creates efficiency and increases relational connectedness with HOPE donors. This includes but is not limited to regional strategic planning, donor care, data management in Salesforce, booking travel, etc.
• Represent and liaise for representatives in setting and running important meetings and virtual events
• Support representatives’ donor care efforts through reporting, updating campaigns and general CRM documentation
• Help execute email or mail supporter touchpoints to share invitations and field updates
• Support regional HOPE events
• Serve as event lead for regional events for the regional representatives on your team including but not limited to pre-event planning, coordinating with the marketing team, event production and post event planning
• Manage planning stages for fall major regional events which may include preparing templates and task lists, managing registrations, in person event support and supporting silent auctions
• Maintain event coordination plans in project management software and ensure that all event participants are informed, equipped and responsible for their roles in the event
• Travel and serve as event lead for about four regional events during the fall major regional event season
• Support regional event follow up for the reps on your team
• Grow in knowledge of around best practices for events and event logistics and planning

Qualifications

• Personal confession of Christian faith and commitment to the mission and vision of HOPE International

• Methodical, process-oriented mind and high attention to detail

• Ability to synthesize information and create order; experience designing and sustaining systems for maximum efficacy

• Strong organizational and interpersonal skills

• Excellent oral and written communication skills

• Proficient in project management skills; experience in systems like Wrike or Asana preferred

• Comfort in dynamic work environment

• Creative, curious, and resourceful

• Bachelor’s degree

• Experience with Salesforce/other CRM systems preferred

• Ability to travel six times a year; 4 major regional events and 2 team retreats

Additional information