JOB DESCRIPTION

With a strong understanding of DCX performance metrics, team dynamics, and industry trends, the DCX Chief of Staff (CoS) will assist the CEO by driving proactive strategic initiatives, operational support, cross-functional communication and liaison, and thought leadership and ad-hoc projects. The CoS will serve as a utility player, helping strengthen interdepartmental performance and improving speed-to-execute on critical company initiatives. Additionally, the CoS will help the CEO with special ad-hoc projects, focusing on the most important strategy decisions and investment opportunities. He/she must be highly flexible, able to adapt to the needs of a high-growth, entrepreneurial-minded company. An excitement to learn new things daily is a critical requirement for the position, which will interact with all members of the Leadership Team. The CoS position is work-from-anywhere with a modest amount of travel: estimated average of three-to-four days a month, both nationally and internationally.

WHAT YOU WILL DO

• CEO OPERATIONAL SUPPORT
  • Monitor company performance metrics
  • Advance company-wide compliance of Entrepreneurial Operating System (EOS)
  • Create and manage executive agendas
  • Assist with CEO scheduling and priorities alignment
  • Prepare executive readout material important Leadership Team meetings
  • Cascade essential communication to various departments and follow up on key actions
• CROSS-FUNCTIONAL COMMUNICATION AND LIAISON
  • Assist with interdepartmental projects
  • Communicate CEO objectives with departmental leaders
  • Review and analyze departmental goals in line with company strategy
• STRATEGIC INITIATIVES
  • Proactive prioritization and execution of high-impact strategic initiatives
  • Updates on trends within the BPO industry and target industries
  • Ongoing review of organizational structure and governance
  • Advance DCX’s redemptive business initiatives
  • Review and provide feedback on departmental level priorities
• THOUGHT LEADERSHIP AND AD-HOC PROJECTS
  • Organic, partnership, and M&A opportunities across existing and new industries
  • Digital Transformation efforts, incl. automation and artificial intelligence
  • Internal process efficiency improvements
  • Redemptive entrepreneurship strategies
  • The future of BPO

WHAT WE LOOK FOR

• Previous work in a Chief of Staff or management consulting role
• Prior experience in an entrepreneurial or fast-paced work environment
• Bachelors Degree with demonstrated success in the classroom
• Strong Microsoft Excel skills
• High level of attention-to-detail
• Strong analytical ability
• Demonstrated ability to identify a problem and provide data-backed solutions
• High emotional intelligence and executive-level presence

ADDITIONAL INFORMATION

• Reports to: DCX Chief Executive Officer
• Salary Range: $175,000 - $225,000
• Additional compensation: Performance Bonus incentives
• Location: work-from-anywhere
• Travel: ~3-4 days per month, including international travel
• Health Insurance: 100% of Employee Premium

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in helping growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!