The DCX Labor Relations Specialist will work as a full-time internal employee at DCX. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by your designated internal team.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, the ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates Will Be

• Highly proficient communicator in both spoken and written English

• Have a love for Human Resources especially in Labor Relations

• A strong multitasker

• Highly organized and accurate with detailing information

• Have a proven history of accomplishing tasks on a strict deadline

• Executes tasks and listens to guidance

• A team player

• Highly flexible within the realm of HR as this will be a dynamic position

Programs That Will Be Used

• Microsoft 365

• Asana

• Various Microsoft Office productivity software

• Various web portals

• Various communication applications

Role Details

• Industry: Outsourcing | Promotional

• Work Shift: 8:00 AM - 5:00 CST

• Workdays: Monday through Friday

• Written and spoken English skills: Very Proficient

• Salary Grade: PHP 25,000.00 – PHP 35,000.00

Job Responsibilities

• Manages and oversees the entire disciplinary process, particularly in termination cases, including investigations, documentation, and communication with employees and relevant stakeholders.

• Ensures consistency and fairness in applying disciplinary policies and procedures.

• Advises leaders on appropriate disciplinary measures based on the severity of the violation and applicable laws or regulations.

• Monitors and addresses instances of unauthorized absence without leave (AWOL) by employees.

• Initiates appropriate actions to resolve AWOL cases in accordance with company policies and legal requirements.

• Communicates with employees and their supervisors to gather information and determine the appropriate course of action.

• Maintains accurate records of AWOL incidents, actions taken, and outcomes.

• Manages the process of dismissing displaced employees due to authorized and just causes.

• Coordinates with relevant departments to ensure smooth transition and adherence to applicable labor laws, collective bargaining agreements, and internal policies.

• Provides support and guidance to affected employees during the transition period.

• Collaborates with managers and supervisors to develop and implement performance improvement plans (PIPs) for underperforming employees.

• Monitors the progress of PIPs, provides guidance and support to employees, and assesses their compliance with established goals and objectives.

• Serves as a point of contact for employees with labor relations concerns and grievances for Rank-and-File employees

• Conduct investigations, gather relevant information, and analyze complaints or issues raised by employees.

• Performs other tasks analogous to the foregoing

Additional Job Requirements

• Education: A degree in Communication, Human Resources or Psychology required

• 3+ years of professional Human Resources experience

• 1-3 years of professional Labor Relations experience

About DCX

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!