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We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Job Description

The DCX Home Based E-commerce Associate will work as full-time with a rapidly growing US-based company. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having strong attention to detail, the ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be:

• Reasoning ability

• Strong attention to detail and ability to juggle multiple projects at once

• Proficiency in Microsoft Excel

• Excellent organizational skills

• Strong data entry skills

• Superior follow-through and projects to ensure completion

• Focus on accuracy

• Managing deadlines

• Ability to interact with web-based applications

• Independence

• Detail-oriented and excellent concentration ability

Responsibilities:

• E-Commerce Responsibilities

  • Responsible for order management of all e-Commerce channels. Including (but not limited to) Company website, Amazon Vendor Central, Amazon Seller Central, Shopify stores, GSA Advantage, B&H Photo, Home Depot, and other retail partners

  • Responsible for e-Commerce order processing through EDI and manual entry. Processing includes (but not limited to) issuing purchase orders to suppliers for drop-shipments. Must adhere to processing and delivery SLAs set by Company

  • Responsible for Amazon Vendor order management including order processing, creating routing requests, and invoicing. Ensures SLAs are met and chargebacks are minimized

  • Process Return Merchandise Authorizations for all e-Commerce channels

  • Work with Supply Chain Team to ensure sufficient inventory levels are maintained for c-Commerce products

  • Provide exceptional customer support via phone and email, including taking orders, troubleshooting web problems, answering product questions and resolving customer concerns.

  • Coordinate site content updates including product pages, new and existing landing pages, product changes/updates/launches and the like on Company website and on E-commerce channels

  • Update product pricing in line with vendor pricing updates

  • Assist with updating product modifications including product additions, deletions, and pricing updates for all channels that require so (e.g. GSA)

  • Maintain performance and operational metrics set for each E-commerce channel

  • Other e-Commerce duties, as assigned

• General Responsibilities

  • Open and distribute mail

  • Complete accurate records and paperwork as required in a timely manner

  • Basic administrative duties

  • Other duties, as assigned

Role Details and Requirements

• Industry: Promotional

• Work Shift: 8am-5pm (USA)

• Workdays: Monday - Friday (USA)

• Written and spoken English skills: Very Proficient

• 2+ years of Experience in a customer service or order management role

• Proficient with Microsoft Applications

• Proficient with Google Applications

• Has direct experience in the promotional industry OR relatable e-commerce experience.

• Education: Marketing, communication or business degrees preferred

• Salary: 30,000 to 35, 000 PHP

About DCX

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!