JOB SUMMARY
The Program Coordinator is responsible for coordinating and completing all of the tasks necessary to implement our client programs, including communication with clients, administrative tasks, and collaboration with our partners. By executing these responsibilities while following our Values, this position will help accomplish our Mission and fulfill our Vision.

JOB DUTIES AND RESPONSIBILITIES

Coordinate Client Programs

• Client Communications
  • Communicate with clients in person, via phone, text, and email
  • Schedule appointments, collect payment, greet at the door, etc
  • Meet individually with clients for interviews, vehicle sales, etc
  • Present to groups of clients at partner organizations
• Program Administration
  • Managing client sales and payments
  • Coordinate celebrations
  • Keep all digital and physical records organized
  • Collect client surveys and feedback
  • Enter data into Salesforce and Google Workspace databases
  • Coordinate vehicle sales and repairs with Vehicle Team
  • Support client enrollment, classes, and retention for the Technician Training
• Collaborate with Partner Organizations
  • Process referrals and manage client pipeline
  • Provide client updates and feedback to partners

Other Duties & Responsibilities

• Attend client celebrations for ChangingGears and CityLink Center
• Other duties may be assigned as appropriate

JOB REQUIREMENTS

• Passionate about the Mission and Vision of ChangingGears
• Conduct that is consistent with the Values of ChangingGears
• Possess high organizational skills and follow-through
• Ability to effectively communicate orally and in writing
• Willing and able to be licensed as a used car salesperson – to complete car sales with clients
• Proficient in basic computer applications, including Google Apps, Salesforce and Mac
• Pass pre-employment drug screening and background check
• Valid driver’s license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 2 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Bachelor’s degree in a related field (or equivalent experience)

PHYSICAL REQUIREMENTS

• Able to sit and work on a computer for 2+ hours at a time
• Able to lift up to 25 pounds

COMPENSATION

• Salary dependent upon experience
• Health Reimbursement Arrangement
• Company matched Simple IRA plan
• Paid vacation and holidays

To apply, please fill out an application here and then email your resume to jobs@changing-gears.org.