The ĒMA Coordinator is a highly relational, organized, and driven professional who believes in facilitating personal growth and family preservation for every client by leveraging collaboration and equipping volunteers to advocate for moms in crisis. This position oversees all ĒMA program functions, client cases, and volunteer Advocates. This position manages all incoming referrals and ensures every client’s holistic needs are met and proper support is offered. The ĒMA Coordinator will manage stable program operations and consistent growth.

KEY RESPONSIBILITIES

The ĒMA Coordinator will work within the following areas of coordinating, support, and case management:

• Advocate for needed services for clients with local partners and agencies
• Coordinate and oversee all incoming referrals, completing intakes, and determining action plans for clients
• Monitor client case plans by verifying attendance, observing and evaluating client, obtaining additional resources, intervening in crisis, and providing support
• Provide monthly reports to community partners (as needed)
• Build and maintain relationships with community partners
• Maintain a strong and updated database of community resources
• Assure every client receives consistent and attentive care through the ĒMA program and community referrals
• Effectively communicate client needs, goals, and progress
• Cultivate a healthy team culture by working directly with ĒMA Advocates and volunteers to assure program stability and quality assurance
• Recruit, onboard, and shadow volunteer ĒMA Advocates
• Match client moms to volunteer ĒMA Advocates
• Manage and provide ongoing support to Advocates
• Provide in-Court support for clients with open dependency case plans

QUALIFICATIONS AND SKILLS

• Demonstrates strong spiritual maturity
• Strong leadership qualities
• Team development
• People focused and relationship driven
• Strong written and verbal communication skills
• Proactive in conflict resolution
• Strategic planning
• Highly organized with attention to detail
• A passion to empower vulnerable moms and preserve families
• Ability to work in a fast paced, flexible environment
• Collaborative

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in related field required
• Master Degree in related field is preferred
• Three years or more of case management experience in the non-profit sector is preferred

Time Commitments

• Hours are generally Monday through Friday with some Saturdays, between 8am and 9pm
• Must be available for special events, meetings, and training

Compensation

• Salary commensurate with experience
• Healthcare/ Dental/ Optical high deductible plan, $0 monthly out of pocket cost
• Annual Learning Stipend
• Gym Reimbursement
• Initial 3 Weeks PTO + Sabbatical Policy + Extended Holiday time off
• 5% Retirement Contribution

Time Commitment: 40+ hours /week