Position & Description

The Program Coordinator is responsible for coordinating and completing all of the tasks necessary to implement our client programs. By executing these responsibilities while following our values, this position will help accomplish our mission and fulfill our vision.

Job Duties & Responsibilities:

Coordinate Client Programs:
• Communicate with clients via phone, text, and email, and meet individually with clients when necessary
• Present to groups of clients at partner organizations
• Program Administration
• Manage sales of vehicles and payments
• Coordinate celebrations
• Keep digital and physical records organized
• Distribute client surveys and analyze feedback so we can provide the best service possible
• Enter data into Salesforce and Google Workspace databases
• Support Technician Training Manager
• Enrollment, graduation and retention
• Collaborate with Partner Organizations
• Process referrals and manage client pipeline
• Provide client updates and feedback to partners

Other Duties & Responsibilities
• Attend Client Advisory Council meetings (quarterly)
• Attend client celebrations for ChangingGears and CityLink Center
• Assist with selling vehicles when necessary

Job Requirements

• Professional conduct
• Possess high organizational skills and follow-through
• Effective communication orally and in writing
• Willing to be licensed to sell used cars to clients, to remove their transportation barrier
• Proficient in computer applications such as Google Apps and Salesforce
• Pass pre-employment drug screening and background check
• Valid drivers license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 2 years

Education Requirements
• Bachelors degree in a related field (or equivalent experience)

Physical Requirements
• Office work, using a computer for 2+ hours at a time
• Able to lift up to 25 pounds

Time Commitment
• Full Time
• Hours are generally Monday through Friday between 8am and 5pm
• Occasional special events and meetings outside of regular hours

Compensation
• Salary commensurate upon experience
• Health Reimbursement Arrangement
• Company matched IRA plan
• Generous PTO and paid holidays