Position & Description:
Are you a team player who loves people, has attention to detail, and is looking to use those gifts to make a huge impact in our community? The Operations Support Coordinator is responsible for advancing CityLink’s mission through general administrative support and supporting our Welcome Center. The position will work closely with the Volunteer Manager and programming team on execution and management of creating a professional and welcoming first touch for our clients. The position will work with the broader team for administrative support to help CityLink keep running smoothly.

CityLink is volunteer-driven and this role is responsible for equipping those volunteers to consistently deliver an excellent client experience. This role will develop and support volunteer leadership in these areas as well as provide direct client services at the Welcome Center.

The Operations Support Coordinator will administer other areas key to the organization’s success, including communicating program deadlines and changes to the team, supply management, support of the center & IT infrastructure (namely Salesforce and Better Impact), tracking attendance and other data needs, and general administrative support.

Mission and Vision Support:
The Operations Support Coordinator directly supports CityLink’s vision and mission through supporting and providing an excellent first touch with clients which reflects God’s love. The ability for the Operations Support Coordinator to be a utility player and quickly engage and address organizational needs will enable long-term success.

Job Duties and Responsibilities:

Hospitality Support

• Manage and update the Welcome Center processes
• Develop materials to standardize delivery in Welcome Center and others as identified
• Support lead volunteers to “own” areas of the CityLink Welcome Center service delivery
• Monitor class attendance and update rosters according to attendance guidelines
• Assist in client recruitment process for partner organizations
• Support execution of client reminder calls daily
• Directly support client engagement at the Welcome Center, as needed
• Load shifts into Better Impact; identify gaps, coordinate coverage, and work with volunteers to coordinate coverage to meet program needs

Administrative Support

• Manage client accounts in client software system
• Inventory items at the Welcome Center to ensure no interruption in materials
• Support volunteer recognition process
• Assist and participate in volunteer recognition programs and special events
• Other regular duties as identified and assigned

Position Qualifications:

• Mature in faith and committed to continuous growth
• Strong communication skills and ability to present information through training and support
• Welcoming and engaging personality, desire for high levels of personal interaction
• Ability to work across multiple priorities and initiatives
• Possess high initiative as self-starter and solution focused
• High organizational skills and follow-through
• Works well with diverse groups of people
• Ability to work through challenging situations
• A people person with passion to know and serve volunteers and clients

Education and Experience:

• Experience in administrative support or customer service
• Comfort in ambiguity, ability to scope out need, approach and lead execution
• Ability to manage diverse types of work
• Willingness to roll-up sleeves and jump into work
• Experience in working in highly collaborative environment with multiple partners

Skills:

• Proficient in basic computer applications, such as Microsoft, web applications, and Google Suite
• Experience with Salesforce a plus
• Knowledge of project management principles and methods for effective execution
• Organization and planning skills
• Volunteer management and development experience

Capabilities:

• Demonstrated capability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations
• Demonstrated capability to effectively communicate orally and in writing
• Ability to work well with a diverse group of staff and volunteers
• Willingness to adjust hours to accommodate the needs of the job
• Ability to effectively manage a wide array of tasks, projects, and responsibilities
• Ability to work productively in an unstructured environment with frequent interruptions
• Ability to simultaneously work on multiple initiatives in a dynamic and undefined environment

Time Commitment:

• 40+ hours /week
• Hours are Monday through Friday with some evenings and weekends, between 8am and 5pm
• Must be available for special events, meetings, and trainings

Salary Range: $38,000 annually

Reports to: Ebony Pratt, Volunteer Manager of CityLink Center